Dispatch, headquartered in Boston, is one of the fastest-growing software companies in America. Leveraging our proprietary adaptive platform and industry-leading technology integrations, Dispatch partners with customer-centric brands to simplify complex home service networks.
We are not a software vendor. We are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.
Come join us to materially contribute to our future. WE WANT THE BEST!! We have built a sales-friendly culture and we run fast. Commitment to our employees and our culture are key to a rewarding career track. This position is designed for an experienced account manager who has high attention to detail and strives for customer satisfaction. This is a great opportunity to hit a hot market with a best-of-breed technology platform and be the front lines of our Account Management program.
AS THE ACCOUNT MANAGER YOU WILL:
Work directly with senior leadership and day-to-day teams at some of Dispatch’s largest accounts
Maintain account retention while providing exceptional customer service and developing client relationships
Identify and close new opportunities within an existing customer base
Create and execute on an account plans to drive customer retention and upsell opportunities
Exceed monthly/quarterly growth and renewal goals
Proactively drive accounts with minimal oversight
Obtain repeat business, referrals, and references by applying an understanding of the unique requirements of the key decision makers (sales, marketing, finance, etc.); coaching others regarding best practices and techniques
Serve as an escalation path for critical support issues and customer concerns
Work closely with the Dispatch Product team to provide the voice of the customer and input to the development roadmap, and help design the next generation of great product offerings
Keep up to date on new product releases to maximize opportunities in the prospect and account base
WITHIN ONE MONTH, YOU’LL:
Attend Dispatch’s Sales Bootcamp in Boston, MA, where you will learn go-to-market messaging, key differentiators, and segment-specific value propositions
Meet with current members of the Enterprise Sales Executive team individually to understand what’s working, what’s not, and gather learnings to implement into your role
Gain a strong understanding of the Service Industry space and the business challenges Dispatch solves; become a product expert on Dispatch Solutions
Start developing a growth strategy with your Manager’s support
WITHIN THREE MONTHS, YOU’LL:
Have a strong understanding of the business, and begin teaching us a thing or two we don’t know
Consider yourself a product expert in Dispatch’s solutions
Own your numbers - consistently achieve your goals on activity metrics and conversations within your account list
Become a Dispatch product expert
WITHIN SIX MONTHS, YOU’LL:
Continue to own your numbers - consistently achieve your goals on platform adoption metrics and upsell opportunities within your account list
Coordinate and attend in-person customer meetings
WITHIN TWELVE MONTHS, YOU’LL:
Consistently exceed your new business targets and continue your track record of closing opportunities and exceeding quotas
Be an expert in software solutions for field services
Have a wide network of relationships across the field service industry
BENEFITS & PERKS
Unlimited Paid Time Off (PTO)
Comprehensive Insurance Coverage
Learning and Development Reimbursement
DispatchFit Gym/Fitness Program Reimbursement
Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks
WHAT WE’RE LOOKING FOR:
An experienced enterprise account management executive (enterprise SaaS preferred) with more than 3 years in the field. 3+ years of account management in high technology-related industries, working with large enterprise accounts
Accustomed to managing multiple $250k+ ARR accounts.
Known as a high-achiever with a track record of exceeding customer satisfaction targets and typically perform at the top 10% of your peers.
Adept at handling complex enterprise sales cycles.
Technically savvy enough to have a working knowledge of how software gets built.
Able to present to, interact with, and consult with senior management at Fortune 1000 companies.
Excited to thrive in a fast-paced, high pressure, start-up culture that expects phenomenal things every day.
SKILLS WE SEEK:
Consulting or professional services experience strongly preferred
Strong leadership, teamwork, communication & cross-group collaboration skills
Willingness to learn new technologies and engage with product issues at a detailed level
Must be able to proactively drive accounts with minimal oversight from senior management
Proven track record of sustaining & growing complex relationships including closing the renewal, up-sell/cross-sell opportunities
Preference for candidates that have owned & exceeded a Quota
Incredibly detail oriented with high-quality standards; ability to manage multiple priorities.
Ability to perform in a fast paced environment
MS Office knowledge including Word, Excel, and PowerPoint