Telecommunication Specialist

Telecommunication Specialist

Responsibilities: Survey and assess telecommunication equipment and services currently in use and coordinate changes to best fit agency needs and budgets. Reconcile telecommunication invoices and bills and process check requests for payment through the Accounting department. Analyze telecommunication invoices and bills and work with vendors and agency users to fix errors and find the best fit of services and equipment for the best cost. Support other department staff to resolve outages caused by billing issues. Coordinate design and deployment of telecommunication equipment and services, especially for new locations and upgrades. Coordinate moves and changes of telecommunication and services for program or department moves. Order and track new, upgraded, and cancelled telecommunication systems and equipment. Assess new and renewing telecommunication contracts and manage them through the contract review process. Contribute to the assessment and planning of telecommunications budgets for the entire agency. Coordinate continuity and contingencies for telecommunication equipment and services in the areas of security, risk assessment, disaster recovery, and emergency operations. Document and update procedures and records for the above systems and relationships. Assess areas for process improvement.

Qualifications: Degree or certificate required, with focus in business, finance, accounting, or computer science preferred. Demonstrated accounting, administrative or business office experience with processing invoices and bills. Demonstrated technical experience implementing and troubleshooting telecommunications equipment and systems. Demonstrated customer service and vendor management experience. Strong computer skills with solid experience in Microsoft OS and Excel. Ability to lift and transport moderately heavy objects such as boxes of telephone equipment. Strong orientation to details with good problem-solving, analysis, and organizational skills. Ability to establish working relationships with colleagues and vendors and ability to negotiate and resolve differences. Ability to prioritize and meet deadlines, to effectively handle various duties simultaneously, to work well under pressure, and to escalate appropriately. Strong initiative and ability to work well independently and as part of a diverse team. Strong verbal and written communication skills.
66 Canal St
Boston, MA 02114
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Bay Cove Human Services