Customer Outcome Executive (AEC)

Customer Outcome Executive (AEC)

Job Requisition ID #
20WD40453
Job Title
Customer Outcome Executive (AEC)
Job Description
Customer Outcome Executive Location: Home Office- Sweden Job ID: 20WD40453 Position Overview Given Autodesk's dynamic Business Model Transformation and our focus on Customer Success, we are looking for highly motivated Outcomes Executives who will work with Customer Success Managers (CSMs) to build CSPs that capture our customers' 3-year strategy. A key responsibility will be assembling Services executed by Autodesk and/or Autodesk Partners to assist customers in realizing Industry Outcomes that are relevant to their business. You will join the Customer Success Management team within the Customer Success Organization (CSO). CSO has a relentless focus on creating loyal customers and loyalty starts when our customers are achieving their desired business outcomes. As an Outcomes Executive, you are responsible for coaching CSMs to build high quality Customer Success Plans (CSPs) and work with Consulting Delivery, Support and Learning Services to position customer journeys within a select set of customers. These journeys are what enable our customers to develop the capabilities necessary to harness the promise of the Future of Making. Additionally, you will serve as the conduit between the customer and our Outcome Engineering Practice to ensure that we're focused on the right business outcomes, capabilities, workflows and personas. Responsibilities 70% of your time will be spent:

  • Coaching CSMs to develop high quality customer success plans
  • Sharing industry knowledge with CSMs and help them position packaged service offerings with customers
  • Working with Consulting and Support to position the best services required to achieve their desired business outcomes
  • Supporting Technical Solutions Executives to ensure acceleration plans and services are properly positioned within expansion plans
  • Engaging Sales, Consulting, Support and the Outcome Engineering Practice to develop key industry outcomes & supporting capabilities
30% of your time will be spent:
  • Engaging directly with customers, guiding the customer towards the capabilities needed to achieve their business outcomes and positioning required services to support the acceleration plan
  • Providing industry thought leadership
Minimum Qualifications
  • 10+ years industry experience
  • 5+ years of experience in Consulting, Sales or Customer Success Role
  • Excellent spoken and written communication skills with an ability to state things simply and persuasively for a variety of audiences - internal, external, business and technical
  • Excellent presentation skills and facilitation skills and ease in speaking in front of large groups
  • Highly motivated, focused and self-directed with a dedication to excellence
Preferred Qualifications
  • Experience in SaaS / Subscription software environment
  • Working knowledge on Gainsight and Salesforce would be preferable
The Ideal Candidate
  • You think Customer First
  • You want to positively impact our entire portfolio of customers and understand the best way to do it is by coaching our community of CSMs
  • You recognize that the only way to consistently deliver impactful business outcomes to our customers, is by building a scalable practice
  • You know how to motivate, convince and inspire our customers to take the digital journey with Autodesk
  • You can work collaboratively across multiple teams to influence development of business outcome-based journeys
  • You can think strategically but with an eye for detail - you can capture or coach CSMs to capture the customer's strategic intent with a clear path to execution in a CSP

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers .
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