Community Associate

Community Associate

Duties and Responsibilities Greeting /Point of Contact Be the first and last point of contact for your building Cover the front desk during business hours Greet and check-in member guests Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails Manage Commons Member check-ins and check-outs Prepare and distribute promotional materials to guests/potential members Answer “walk-up” member and guest questions or refer inquirer to additional resources Membership Management Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications Be active on the WeWork member network Solve member-related issues to ensure a cohesive community Events and Community Management Make posters for events Assist with set-up and breakdown of events, including ordering food and beverages Prepare newsletter Building Operations and Management Assist with move-ins and move-outs; prepare and distribute member welcome packets Assist with building operations and maintenance to ensure highest level of member experience Fielding and assigning requests submitted through Zendesk Manage keycard activations and bike room access requests where applicable Ensuring the building is clean and well kept Ordering consumables Submit building receipts to Community Lead or Community Manager for expense reports Mail and Package responsibilities as needed Identify issues for escalation to Community Associate and Community Manager and document accordingly ​

College graduate with a four-year degree preferred, but not required Customer service and/or sales experience a plus Must have strong verbal and written communication skills Exceptional organizational and multitasking skills Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy Passion for entrepreneurial communities Passion and understanding for WeWork’s mission and values Proficient in basic computer skills
745 Atlantic Ave
WeWork Front Desk
Boston, MA 02111
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